When does an order ship?

Stocked lines leave in 2 working days from payment. Lines that ship direct from the maker take about five working days.

What if my order mixes stocked and direct lines?

We tell you at checkout whether it ships together or in stages, and you choose. Each parcel gets its own tracking link.

Do you deliver to an apartment or upper floor?

Standard delivery is kerbside for large furniture. Contact us before ordering if you need carry-in — this furniture is heavy and we would rather plan it than surprise you.

What if it arrives damaged?

Photograph it, do not sign the delivery clean, and email us the same day. We arrange replacement or repair at our cost.

Delivery

Delivery, returns and warranty

Made-to-order pieces take 2 working days to build. Here is exactly what happens between payment and the piece standing in your space.

Lead time

Production is scheduled when payment clears and the configuration is locked. Typical build time is 2 working days; you will get the order number immediately and can follow the production status from your orders page.

Shipping

We deliver across the European Union. Shipping is quoted at checkout where applicable and the carrier books a delivery window with you once the piece leaves production.

Standard delivery is kerbside. Steel storage is heavy — a tambour cupboard is close to 90 kg — so plan access, lifts and doorways before delivery day, and tell us in advance if carry-in is needed.

On delivery day

Check the packaging before you sign. If anything is dented, scratched or the wrong specification, note it on the delivery document, photograph it and email us the same day. We arrange repair or replacement at our cost.

Returns on made-to-order goods

Goods manufactured to your specification are excluded from the 14-day distance selling right of withdrawal under EU consumer law, because they cannot be resold as standard stock. That exclusion covers changes of mind — it does not touch your statutory rights.

Anything faulty, damaged in transit or not built to the configuration you ordered is our responsibility to put right.

Warranty

5 years of manufacturer warranty on structure and finish under normal commercial use, in addition to your statutory rights. Warranty claims go through us — email hello@work-style.eu with the order number.

Common questions

When does an order ship?: Stocked lines leave in 2 working days from payment. Lines that ship direct from the maker take about five working days.
What if my order mixes stocked and direct lines?: We tell you at checkout whether it ships together or in stages, and you choose. Each parcel gets its own tracking link.
Do you deliver to an apartment or upper floor?: Standard delivery is kerbside for large furniture. Contact us before ordering if you need carry-in — this furniture is heavy and we would rather plan it than surprise you.
What if it arrives damaged?: Photograph it, do not sign the delivery clean, and email us the same day. We arrange replacement or repair at our cost.